1) Personal information protection policy

Regarding the handling of personal information acquired by our company, we comply with the Act on the Protection of Personal Information, guidelines such as guidelines on the protection of personal information, and other related laws and regulations regarding the protection of personal information. Regarding the protection of personal information, our company will implement appropriate organizational, physical, and technical measures to prevent the leakage, loss, or damage of personal information handled by our company, and to safely manage personal information. We will take necessary and appropriate measures.

2) How to collect personal information

When a customer registers for use, we obtain personally identifiable information such as name, date of birth, address, telephone number, and email address. When you submit an inquiry form or comment, we collect your name, phone number, and email address.

3) Purpose of collecting and using personal information

The purposes for which our company collects and uses personal information are as follows.

• For the provision and operation of our services
• To respond to customer inquiries (including identity verification)
• To send emails informing you of new features, updated information, campaigns, etc. of the service you are currently using, as well as information about other services provided by our company.
• To contact you as necessary, such as maintenance or important notices.
• To identify customers who have violated the Terms of Use or who are attempting to use the service for fraudulent or improper purposes, and to refuse their use.
• To allow customers to view, change, or delete their own registered information, and view usage status.
• To bill customers for usage fees for paid services

4) Change of purpose of use

Our company will change the purpose of use of personal information only if it is reasonably recognized that the purpose of use is related to the purpose before the change.
If the purpose of use is changed, the changed purpose will be notified to customers or announced on this website by the method prescribed by the Company.

5) Provision of personal information to third parties

When you use our services, we may obtain personally-related information, including information that is automatically collected and stored. Our company will not disclose or provide personal information to third parties without the consent of the person, except as required by law.

6) Disclosure of personal information and filing of complaints, etc.

If you would like to disclose personal data held by our company or file a complaint based on the Personal Information Protection Act, please contact us using the contact information listed in "Article 9 Inquiry Desk." We will respond after confirming your identity.

7) Correction and deletion of personal information

If your personal information held by our company is incorrect, you may contact us to correct, add, or delete your personal information (hereinafter referred to as "correction, etc.") according to the procedures established by our company can be claimed.
If our company receives a request from a customer as described in the preceding paragraph and determines that it is necessary to respond to the request, we will correct the personal information without delay.

8) Suspension of use of personal information, etc.

Our company may suspend or erase the use of personal information due to the reason that the personal information is being handled beyond the scope of the purpose of use or because it was obtained by fraudulent means. If we are requested to do so, we will conduct the necessary investigation without delay. If we determine that it is necessary to respond to the request based on the investigation results in the preceding paragraph, we will suspend the use of the personal information without delay.

9) Inquiry counter

For inquiries regarding this policy, please contact us below.

Address: 4 Harayama Higashide, Wazuka-cho, Soraku-gun, Kyoto 619-1202
Company name: THE WELL Co., Ltd.
CEO: Aya Matsumoto
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