Legal notice
Distributor
THE WELL Co., Ltd.
Chief operations officer
CEO
Aya Matsumoto
Location
4 Harayama Higashide, Wazuka-cho, Soraku-gun, Kyoto 619-1202
Product price
Displayed for each product
Necessary charges other than products
Shipping charges, consumption tax, and cash on delivery fees are to be borne by the purchaser.
However, if shipping overseas, consumption tax will not be charged. Depending on the destination country or region, taxes, VAT (value added tax), fees, etc. may be imposed by the government or local delivery company.
Payment method
Credit card payment, Apple Pay, Google Pay, PayPal, Shop Pay
Payment deadline
Credit card payment, Apple Pay, Google Pay, Shop Pay: Please contact your credit card company for the payment deadline.
Product delivery time
Depending on your order and delivery area, your order will normally be delivered 5 to 14 days after your order is completed. Depending on circumstances such as busy shipping times, it may take an additional 1 to 3 weeks. Pre-order items are listed on the product page. Please note that delays may occur due to unpredictable circumstances such as traffic conditions, weather, and busy shipping seasons.
Regarding product returns and exchanges
1) Since tea is a food item, we do not accept returns or exchanges.
However, if the delivered tea is damaged or stained, or if you receive a product different from the one you ordered, please return it by cash on delivery. We will exchange it with a better product.
2) For tea wares, we will accept returns if they are "unopened and unused" and "within one week including the date of delivery." Please note that the customer will be responsible for the return shipping and refund fees.
If you have any questions, please contact us using the inquiry form.
About order cancellation
We do not accept cancellations after the order has been confirmed due to the customer's convenience. Thank you for your understanding.